Refund policy

Audiobooks and eBooks

Because access is given straight away, sales are final, except when:

• it doesn't work: if an audiobook won't play or an eBook won't open and we can't fix it within a reasonable time, we'll refund you in full;
• you didn't get access: if your purchase isn't in your library within 24 hours of payment, you can cancel for a full refund;
• you were charged twice for the same item: we'll refund the extra payment;
• you bought by mistake and haven't started listening or downloading: ask within 14 days for a refund.

When we refund a purchase, access to that item is removed from your library.

How to ask for a refund

Send us the email address on your account, the item, the date you paid and what went wrong, using the contact form. We aim to reply within 2 working days. Approved refunds go back to your original payment method, normally within 5–10 working days.

Consultations

Personal consultations are booked and paid through Bedaya Polyclinic, Dubai. The clinic's own cancellation and refund policy applies.

Corporate coaching and programmes

Executive coaching and leadership programmes are agreed in writing with each client. Cancellation and refund terms are set out in that agreement.

Your legal rights

This policy doesn't affect your rights under UAE consumer protection law.